This warranty is available to consumers only. You
are a consumer if you own a SVP product which was
purchased at a reseller for personal, family or household
use. Except as otherwise required under applicable
law, this warranty is not available to retailers or
other commerical purchasers or owners.
We warrant that your SVP product will be free of
defects in materials and workmanship under normal
use in accordance with the documentation provided
for a period as stated on the original sales invoice
from your reseller. During the warranty period, users
may return SVP product(s) for warranty service only
for the following reason(s): Product material defect.
Product defect. Inability of installation due to CD
material defect. The warranty does not apply nor is
exclusive to: The damages or problems resulting from
misuse, abuse, accident or alteration of the product(s).
Any product without a serial number or without its
warranty card on file. Any shipping and handling costs
for returning the product for warranty purposes. If
your SVP product(s) should prove to be defective within
the warranty period, we will repair it, or replace
if necessary, without charge to you except for all
shipping and handling charges incurred.
The shipping and handling charges for the product(s)
to be shipped back to the consumer(s):
US$9.99 shipping and handling for all defective units
US$19.99 shipping and handling for all non-defective
units (if found to be non-defective by our technician)
US$24.99 shipping and handling for all Canada customers
US$49.99 shipping and handling for all other International
customers
The shipping and handling charges will be charged
for any warranty requests before service rendered.
If you must ship or mail the product to SVP for warranty
service, you must prepay all shipping & handling
costs and assume all risks of loss or damage in transit.
SVP does not provide any refund policies for end-user
customers that purchase its products through retails
stores, from resellers or other third parties. Software
is not servicable unless is defective. SVP will NOT
accept products for warranty service for the follwings:
any opened items unless defective and/or damage to
the item(s) due to shipping. You must obtain a shipment
damage report from your shipper and submit to SVP
before obtain RMA number if you must return the product
for warranty service.
Before you return the item, call our Customer Serivce
at 510-770-8982 to obtain a Return Merchandize Authorization
(RMA) number ONLY IF YOU'VE PURCHASED DIRECT
FROM US OR FROM AUTHORIZED DEALERS (amended
12-5-2007-doc lcwrma120507)
Note: You MUST obtain a RMA number from SVP in order
to return your product for warranty service. Send
all original packing materials, manuals, accessories
and the product purchased to the following address:
SVP
43301 Osgood Road
Fremont, CA 94539
U.S.A
EXCEPT AS EXPRESSLY PROVIDED HEREIN, SVP SPECIFICALLY
DISCLAIMS ALL WARRANTIES EXPRESSED OR IMPLIED, INCLUDING
BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT
TO PRODUCT. IN NO EVENT SHALL SVP BE LIABLE FOR ANY
LOSS OR PROFIT OR ANY OTHER DAMAGE, INCLUDING BUT
NOT LIMITED TO INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL,
EXEMPLARY OR OTHER DAMAGES (EVEN IF SVP HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES). ALL LIABILITY
BY SVP HEREUNDER IS EXPRESSLY LIMITED TO ANY AMOUNTS
PAID TO SVP FOR THE PURCHASE OF PRODUCT.
The following returned merchandised conditions will
be rejected by SVP:
1. shipment without RMA #, detail contact information,
problem descriptions, distributor name and phone #
2. merchandise has been damaged, scratched, disassembled,
misused, or any other damages from transportation,
handling, or nature causes.
3. Dispute transactions.
All materials on this site are © Copyright of
SVP 2003-2008 and SVI 2003-2008. All rights reserved.
This site is the property of Silicon Valley Peripherals,
Silicon Valley Imaging Corp and is protected by current
U.S. and International copyright laws.
|
